File the claim
Report the accident to your insurer and grab your claim number. That's genuinely all we need from you.
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Claims,
decoded.
The accident was the hard part. The claim shouldn't be — we handle the paperwork side so you don't learn insurance vocabulary against your will.
Worth knowing
The shop is
your choice.
Your insurer can suggest a shop — but where your car gets repaired is your call, not theirs. Pick the shop you trust, tell your insurer that's where it's going, and the claim follows the car.
We work with claims from any insurance company, and with you directly on customer-pay repairs. Either way, the standard is identical.
What we take off your plate
- Documentation — photos and damage reports written the way adjusters need them.
- Adjuster communication — we speak the language, so nothing gets lost in translation.
- Supplements — when teardown reveals hidden damage, we document and file for it instead of shrugging it off.
- Towing coordination — 24/7, straight from the scene or your driveway.
Before you agree to anything
You pick the shop. Not your insurer.
After a crash, a lot of people get handed a list of “preferred” or “network” shops and assume it's a requirement. It isn't. Your insurance company can recommend a shop — and sometimes that recommendation is perfectly good — but the decision about who repairs your car is yours to make.
Choosing your own shop doesn't make the claim harder and doesn't slow it down. You file it exactly the same way. We document the damage, talk to your adjuster directly, and file supplements if teardown turns up more than the first estimate covered. That's our side of the phone call, not yours.
If you want the car here, tell your insurer that's where it's going and give them our details. That's genuinely the whole step — the claim follows the car.
Read them this
H & N Autobody & Restoration
700 Chestnut Ave
Somerdale, NJ 08083
856-300-8369
Open 24/7 · 24/7 towing available
Not sure what to say? Call us first and we'll walk you through the wording — including what to do if you've already been steered somewhere else.
Call H & N NowStep by step
How a claim
Send it to us
Put the claim number in the estimate form or call it in. We take over the coordination from here.
We repair
Structure, panels, paint — with any hidden damage documented and supplemented as it's found, not ignored.
You drive
The car comes back finished to our standard — lines true, paint blended, ready for the road.
Deductibles, coverage and payout terms are set by your policy — we'll always tell you what's claim-covered and what isn't before work starts.
Straight answers
Claim questions, answered
Do I have to use the body shop my insurance company recommends?
No. Your insurer can suggest a shop — but where your car gets repaired is your choice, not theirs. Pick the shop you trust, tell your insurer that's where it's going, and the claim follows the car.
What if my insurance company tells me I have to use their shop?
You can still choose H & N. Insurers can recommend a “preferred” or network shop, but they can't require you to use one. Tell them which shop you want and give them our information — we'll take it from there.
Will choosing my own shop cost me more or cause problems with my claim?
No — the claims process is the same either way. We document the damage, communicate directly with your adjuster, and file supplements if teardown finds more damage than expected. Choosing your own shop doesn't cost you anything or slow the claim down.
Do you work with my insurance company?
Yes — we work with claims from any insurance company, and handle customer-pay repairs directly with you. Either way, the standard of work is identical.
What is a supplement, and why did my repair cost change?
When we open the car up, we sometimes find damage that wasn't visible from the outside — bent structure, damaged mounting points, hidden rust. When that happens, we document it and file a supplement with your insurer to cover it, instead of quietly not fixing it right. It's normal, and we tell you before we do anything about it.
Will I need a rental car, and does insurance cover it?
That depends on your policy — many include rental reimbursement coverage, but not all do. Check with your insurer before the repair starts; we're happy to help you figure out what your policy covers.
Can you tow my car if it isn't drivable?
Yes — towing runs 24/7. One call to 856-300-8369 and we'll come get it, any hour, any night, and bring it straight to the shop.
Where are you located, and what are your hours?
700 Chestnut Ave, Somerdale, NJ 08083 — open 24/7, with 24/7 towing available. Call or text 856-300-8369 any time.
Collision repair details